Mobility Access on Your Coach Holiday
We want everyone to enjoy our holidays and we are happy to assist you in choosing a suitable tour:
Customer Service Number:
01389 713 713
We provide information on our hotel, coaches and itineraries to inform your booking decision. Wheelchair or mobility scooter dependent customers may not be able to access all parts of the holiday itinerary. It is your decision to book based on the information provided by us and your independent research about itinerary destinations.
Unfortunately, we cannot accept your booking if travelling against the advice of a doctor.
Declaring Mobility Issues
It is important that, when booking, you advise us of any disability, specific or complex needs you may have.
Important: You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members' enjoyment of it before you book your holiday. We reserve the right to request a doctor's certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking.
Pre-book Mobility Items
We can only accommodate pre-booked mobility items and each coach can only accept 1 wheelchair, 1 motorised scooter and 6 rollators/walkers. Please advise us of your mobility needs at the time of booking your holiday. Please note that not all motorised scooters can be accepted for health and safety reasons. It is your responsibility to check that the scooter can easily be broken down into parts that weigh no more than 23kg each. It is entirely your responsibility to dismantle and reassemble the scooter, the driver will help you to load the parts onto the coach.
If any part weighs more than 23kg the driver must refuse to accept it on the coach.
On Edinburgh Tattoo holidays, Wheelchair spaces can be reserved or low floor seating, please make this request when booking your holiday. Please note that it is not possible to make these requests after June.
Mobility Information For Our Hotels
Ardgartan Hotel
Loch Long
- Disabled bedrooms.
- No ground floor rooms.
- Two lifts access all rooms.
- Walk-in showers available.
- All public areas are on one level.
Loch Tummel Hotel
Tummel Bridge
- Ground floor rooms.
- Lift service to all bedrooms.
- Limited walk-in showers available.
- All public areas are on one level.
Highland Hotel
Fort William
- Ground floor rooms are accessible by some steps.
- Lift service to most bedrooms.
- Walk-in showers available.
- All public areas are on one level.
- Stairs and ramp at the hotel entrance.
- The hotel is a 5-minute walk from the town centre but please be aware the hotel sits above the town and is accessed by a long flight of stairs. A taxi can be arranged for guests who want to visit the town by car (0.3 miles).
Loch Awe Hotel
Loch Awe village
- Ground floor rooms are available.
- Lift service to most bedrooms.
- walk-in showers available.
- All public areas are on one level.
- Dropped kerb at the hotel entrance.
Loch Achray Hotel
Trossachs
- Ground floor rooms accessible by 3 steps.
- Lift service to some bedrooms (3 steps down to lift).
- Walk-in showers available.
- All public areas are on one level.
Inversnaid Hotel
Inversnaid
- No ground floor rooms.
- Lift service to some bedrooms.
- Walk-in showers available.
- All public areas are on one level.
- Stairs and ramp at the hotel entrance.
- The hotel is mainly accessed by a passenger boat. All passengers must be able to board the ferry from a floating jetty and manage the short but steep walk from the pier to the hotel including a few steps. This is a requirement of all passengers staying at and visiting the Inversnaid Hotel. Therefore, not recommended for people with walking difficulties.
Coach Travel
- All passengers must be able to walk up the steps on the coach (4 steps at the front door, 5 steeper steps at the middle door). Our coach drivers are unable to provide assistance.
- Walking frames, wheelchairs and mobility scooters are all welcome but please ensure you book them onto the coach before you travel.
- Please consult your doctor before booking if you have DVT, pulmonary embolism a family history of clotting conditions, cancer or treatment for cancer, stroke, heart and lung disease or if you have had any major surgery in the past 3 months.
- A booking will be refused if any member of your party intends to travel against the advice of a medical practitioner.
Cruise & Ferry Boats
- Passengers must be able to walk stably on floating jetties.
- Passengers must be mindful of slippery or uneven surfaces on piers and ferries.
- Please be aware that all holidays at the Inversnaid Hotel involve ferry travel to and from the hotel.
- Cruise boat operators that we work with do not all have disabled access. Please check before booking.
Key Attractions
Most of our excursions are mobility friendly but due to Scotland's historic past, some places we visit are not as well equipped. Please check attractions' websites before travelling as we cannot guarantee they will meet your mobility needs.
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The Edinburgh Tattoo
Our coaches park as close to the venue as possible, however, there is some walking required as well as steps up to the stand. Special arrangements may be made for disabled customers, subject to availability and early booking is required.
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Castle & Gardens
We love to show off Scotland's historic castles and spectacular gardens. Unfortunately, some of these ancient locations are not fully equipped with disabled access. We recommend checking and deciding whether the excursion meets your mobility needs before booking.
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Train Trips
Several of our itineraries involve train trips. Passengers must be aware of the step onto the trains and Lochs and Glens cannot guarantee that all public train stations have disabled access.
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Hill House
as well as entry into the house of Charles Rennie Mackintosh, there is an option to take the walkway over the roof where you will climb 54 steps to a height of 15 metres from the ground.